Receptionists

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses and other healthcare professionals attached to the practice.

They have a difficult job dealing with telephone calls and enquiries from every direction and trying to please patients, doctors and nurses and other team members whilst remaining calm, courteous, efficient, sympathetic and professional so please be patient with them. When telephoning for an appointment, advice or a home visit the receptionist may ask you for a few details. They have been trained to make these enquiries on our behalf so we may help you in the most appropriate and efficient way.

All the receptionists work across both the Park Surgery and the Herne & Broomfield Surgery.

The Reception Manager is Katie Marsden

The Senior Receptionist is Jane Heenan

There are 17 further receptionists.