The administrative staff and practice secretaries are based at The Park Surgery. The practice has 7 medical secretaries and 14 administrative staff performing a number of different tasks which are essential to the smooth running of the practice and ensuring we provide good patient care.
The practice secretaries deal with typing and directing all doctors’ dictations to the appropriate place, chasing results, typing specialist clinics, hospital appointments and queries regarding referrals.
The Admin team deal with answering incoming phone calls from other health care providers and monitoring the practice admin email account.
Administrative roles also include inviting patients for their annual reviews for long-term conditions, sending out blood & urine tests, booking appointments for extra service clinics provided at the surgery, summarising new patient’s records as they are received and returning records when patients move away from our practice, scanning hospital documents and directing them to the relevant people, organising childhood immunisation appointments, dealing with requests from solicitors, insurance reports and requests for medical records.
